DELIVERING HEALTH INFORMATION
YOU CAN TRUST SINCE 1989
Join the enews community - Terms
MEMBER
MENU
Filter by Categories
Blog
General
Lifestyle

FAQs

Magazine Subscriptions

I've just subscribed and haven't received my magazine

Ordered by direct debit?

Orders made by direct debit either online or over the phone take 28 days to process. The date payment is received and processed then determines which month’s issue you first receive.

All new subscription orders will start with the next available issue. Please note that the subscriber data is sent to the printers between 2 to 3 weeks in advance of the publication date, meaning any order placed after the print run date would begin with the next issue. If you are an existing subscriber, your renewal order will start at the end of your current subscription.

Ordered by credit card?

Orders made by credit card require 7 days to process. The date payment is received and processed then determines which month’s issue you first receive.

All new subscription orders will start with the next available issue. Please note that the subscriber data is sent to the printers between 2 to 3 weeks in advance of the publication date, meaning any order placed after the print run date would begin with the next issue. If you are an existing subscriber, your renewal order will start at the end of your current subscription

Your subscription will start from the date of first magazine you receive and you will receive a further 9 copies thereafter.

I am a subscriber to WDDTY but I have not received any issues/am missing an issue, what should I do?

Please contact us at info@wddty.co.uk stating the issues that you are missing and your full address details.

How can I cancel my subscription?

Go onto your account page, go to SUBSCRIPTIONS, then VIEW then scroll down to your subscription and hit CANCEL. Learn how to manage your account by viewing our tutorial video here: https://youtu.be/vkGlLWZ7Gg0

How do I notify you of a change in my address details?

Log on to your account page, go to BILLING ADDRESS and update your address, scroll down and hit SAVE ADDRESS. Learn how to manage your account by viewing our tutorial video here: https://youtu.be/vkGlLWZ7Gg0

How can I place an advert in WDDTY Magazine?

Please contact our advertising team: daphne@wddty.co.uk

Online Memberships

I can't view certain articles online. Why?

To read any article on the WDDTY website you must be a digital or digital and print subscriber. If you’re not already then please visit our subscribe page at: www.wddty.com/product/subscription/

Already registered and can’t view certain articles?

Ensure you’ve got either a digital or digital and print membership. If you do, then ensure you’re logged in.

What are the different memberships?

There are two online memberships:

Digital: This gives you access to the Vault, where you can find all of our articles since 2016, along with all, our new webcasts where our editors interview leading scientists in the alternative health field, exclusive members offers and all our reports and e-books. And finally, you can view all back issues since 2016 along with getting access to the latest magazine.

Digital and Print: This includes all the benefits of a Digital membership plus a subscription to the actual magazine, which is posted to your home 10 times during the year.

You can also just subscribe to the magazine, which will be mailed to your home each month.

To take out a subscription, head to www.wddty.com/subscribe

To watch our tutorial video on how to take out a subscription, click this link: https://youtu.be/qDc0-bcTllA

I want to cancel my online membership

You can cancel your online membership from your page within your Account area. Learn how to manage your account by viewing our tutorial video here: https://youtu.be/vkGlLWZ7Gg0

How do I login as a member?

To login as a member/subscriber, click LOGIN and enter your Subscription ID. For further assistance, view the login tutorial video here: https://youtu.be/XKnOCXjOxf4

I haven't got my subscriber ID. How do I do login?

Click FORGOTTEN YOUR SUBSCRIPTION ID? and follow the steps. For further assistance, view the tutorial video here: https://youtu.be/iCbvMENZOrA

General

How can I contact you?

with the move to digital, and giving you control over your own subscription we are only accepting queries via our email address at: info@wddty.co.uk, we apologise for any inconvenience caused with this. 

Can you help me with my health problem?

We are a health information resource and publishing company. We may well have general information about your condition that may also help you see the many therapy choices you may have. We cannot, however, offer specific advice to you for treating your condition. We do not have any qualified people available to deal with any query of such a specific nature, either via telephone or email. You should not start, stop or alter any treatment without first consulting with a qualified health or medical practitioner.

I have a specific health query/want to find out more about a particular health topic. What should I do?

Regretfully, as we are not medical professionals at WDDTY, we cannot offer individual medical advice. However, you can search for relevant information on our website: www.wddty.com.

Do you accept standing orders?

We are no longer able to set up new standing orders, nor accept current standing orders as a means of subscribing. 

What payment methods do you accept?

We accept direct debits and card payments only.

I wish to unsubscribe from the e-newsletter

Every e-newsletter we send comes with an ‘Unsubscribe’ button – you can usually find this at the top of the email. Click on this and you will be automatically unsubscribed. Please note, this will stop all subscriber-based emails.

Copyright © 1989 - 2024 WDDTY
Publishing Registered Office Address: Hill Place House, 55a High Street Wimbledon, London SW19 5BA
Skip to content